# Lost your licence key? Get a new one by email

> Enter your purchase email on the licence recovery page and we email you a new key in minutes. The old key stops working; activated Macs keep Pro.

- URL: https://moreroom.app/support/lost-licence-key
- Topic: Licence & purchase
- Updated: 2026-10-17
- Publisher: MoreRoom (Yando Pte. Ltd.) — https://moreroom.app

## In short

- Go to moreroom.app/license, enter the email you used to buy Pro and click Email me my key.
- We email a new key for each active licence, usually within minutes. Check your spam folder too.
- The new key replaces the old one. Macs that are already activated keep working; use the new key for any new activation.

## How to get your key again

1. **Open the recovery page.** Go to moreroom.app/license (Lost your key? in the footer of every page).
2. **Enter your purchase email.** Type the email you used at checkout and click Email me my key.
3. **Check your inbox.** An email titled “Your new MoreRoom licence key” arrives within a few minutes. Look in your spam folder if needed.
4. **Use the new key.** Paste it in MoreRoom › Settings… › Licence › Enter Licence Key… on any Mac you want to activate.

## Get a new key

Go to the [licence recovery page](https://moreroom.app/license), enter the email address you used to buy MoreRoom Pro, and click **Email me my key**.

For privacy, the page always gives the same answer, whether or not a licence matches: “If a MoreRoom licence matches this email, a new key is on its way.” If one matches, the email arrives within a few minutes.

## Why a new key?

We never store your key in a readable form — only a fingerprint of it — so we can’t send the old one back. Instead, each active licence gets a **new key**:

- the old key stops working for new activations (MoreRoom would say the licence is no longer active);
- **Macs already activated keep working**, with nothing to do;
- your plan, renewal date and refund rights don’t change.

## Didn’t get the email?

- Wait a few minutes and check your **spam** or **promotions** folder.
- Make sure you used the same address as at checkout — the one Stripe’s receipt was sent to.
- You can ask up to 3 times an hour. After that, the page says to try again later.
- Still nothing? [Contact us](https://moreroom.app/contact?topic=licence) with your purchase email, and a real person will help.

## Expired or refunded licences

Only active licences get a new key. If your Pro Yearly subscription has ended, buy Pro again on the [pricing page](https://moreroom.app/pricing) — or [contact us](https://moreroom.app/contact?topic=licence) if you think it should still be active.

## Related articles

- [Activate your MoreRoom Pro licence key](https://moreroom.app/support/activate-licence.md)
- [Use Pro on up to 3 Macs, and move it to a new Mac](https://moreroom.app/support/move-licence-new-mac.md)
- [Buy MoreRoom Pro: plans, prices, receipts and VAT](https://moreroom.app/support/buy-pro.md)

## Still need help?

Write to us: a real person reads every message and answers within 2 business days. https://moreroom.app/contact